Welcome to BLISSORA. By accessing our website and placing an order, you agree to comply with and be bound by the following Terms & Conditions. Please read them carefully before making a purchase.

1. General Information

Blisora provides eyelash products and related services to customers worldwide. By using our website, you confirm that:

  • You are legally capable of entering binding agreements
  • All information you provide is accurate and complete

We reserve the right to update or modify these Terms at any time without prior notice.

2. Orders & Payment

  • Orders are processed only after payment is confirmed
  • Our sales agent will communicate with you regarding order details and status
  • Production time depends on order quantity and specifications (typically from 2 days up to 1 month)

Important:

Orders cannot be canceled once they are placed. In special cases, cancellation may be considered at our discretion, and any costs incurred must be covered by the customer.

3. Pricing

  • All prices are agreed upon before order confirmation
  • Prices may vary depending on customization, quantity, and packaging requirements
  • Additional fees (if any) such as shipping, customs duties, or taxes are the responsibility of the customer unless otherwise stated

4. Shipping & Delivery

  • Shipping methods include express (DHL/UPS/FedEx) and saver shipping
  • Delivery times are estimated and may vary depending on destination and courier conditions
  • Customers are responsible for providing accurate shipping information

Note:

  • Any address correction after shipment may incur additional fees
  • Customers may appoint their own shipping agent if preferred

5. Risk & Liability

  • Once the order is shipped, the risk is transferred to the customer
  • Blissora is not liable for delays, loss, or damage caused by courier services

However, we will:

  • Support customers in contacting shipping companies
  • Assist in filing claims when necessary

6. Missing or Damaged Goods

  • Customers must report any damage or missing items within 3 working days after receiving the goods
  • Proof (photos/videos) must be provided for verification

Please note:

  • Shipping companies may not compensate the full value of the order
  • Customers are advised to purchase shipping insurance for high-value orders

7. Refund & Replacement Policy

Customers may request a refund in the following cases:

a. Production Issues

  • If we fail to produce the order or significantly delay production

    → Full refund (excluding non-refundable customization fees)

b. Incorrect or Defective Products

  • If delivered items do not match the agreed specifications

Solutions may include:

  • Partial refund
  • Replacement of goods
  • Discount for future orders

Refund amounts will be calculated based on the value of defective items.

8. Product Quality & Inspection

  • Customers are responsible for checking product quality and quantity within 3 business days after delivery
  • Failure to report issues within this timeframe may result in claims being rejected

9. Intellectual Property

All content on this website (including images, text, logos, and designs) is the property of Blissora and may not be copied, reproduced, or used without permission.

10. Privacy

Your personal information is handled in accordance with our Privacy Policy. By using our services, you agree to the collection and use of your data as described therein.

11. Limitation of Liability

To the maximum extent permitted by law, Blissora shall not be liable for:

  • Indirect or consequential damages
  • Losses caused by shipping delays or third-party services
  • Customer errors in providing information

12. Governing Law

These Terms & Conditions shall be governed by and interpreted in accordance with applicable laws. Any disputes shall be resolved through mutual negotiation.