At BLISSORA, we are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This Privacy Policy outlines how we collect, use, and protect your information when you interact with our website and services.

 

1. Information We Collect

 

When you place an order or contact us, we may collect the following information:

 

Full name

Email address

Phone number

Shipping and billing address

Order details and transaction information

 

This information is collected solely for the purpose of processing and fulfilling your order.

 

2. How We Use Your Information

 

Your information is used to:

 

Process and confirm your orders once payment is received

Communicate order status and shipping updates through our sales agents

Arrange shipping and delivery with courier services

Provide customer support, including handling issues such as delays, damaged, or missing packages

Improve our services and customer experience

3. Shipping & Third-Party Sharing

 

To complete delivery, your information may be shared with trusted shipping partners such as DHL, UPS, or FedEx.

 

We only share necessary details required for delivery and do not sell, trade, or misuse your personal data.

 

Please note:

 

We are not responsible for data handling practices of third-party shipping companies

Customers may choose their own shipping agent if preferred

4. Data Protection

 

We take appropriate measures to protect your personal information from:

 

Unauthorized access

Disclosure

Alteration or destruction

 

All payment-related processes are handled securely. Orders are only processed after payment confirmation.

 

5. Customer Responsibility

 

Customers are responsible for:

 

Providing accurate and complete shipping information

Checking order quality and quantity within 3 business days after receiving goods

Reporting any issues (with photos/videos) promptly

 

Failure to provide accurate information may result in additional fees (e.g., address correction fees from couriers).

 

6. Refund & Claim-Related Data

 

In case of damaged or lost shipments:

 

Customers may need to provide proof (photos/videos) within 3 working days

Information provided will be used to process claims with shipping companies

 

Any compensation received will be transferred to the customer accordingly.

 

7. Data Retention

 

We retain your information only as long as necessary to:

 

Complete transactions

Resolve disputes

Comply with legal obligations

8. Your Rights

 

You have the right to:

 

Request access to your personal data

Request correction or deletion of your data

Contact us regarding any privacy concerns